Like everyone else, I found Golden Holiday Travel by doing a google search. I e-mailed the travel agency and was immediately contacted by Mr. Ban. He answered my all my questions promptly and provided me with great information. I initially wanted to do a 4 day, 3 night tour of Hanoi. After corresponding with Mr. Ban, it turned out to be a 6 day, 5 night tour of Hanoi, Halong Bay and Ninh Binh. My parents and I were met at the airport by Mr. Ban and brought to Hanoi. Mr. Ban and Mr. Kim (our friendly driver) were punctual, professional and courteous. Mr. Ban answered all our questions and provided us with so much information. My parents are in their 80s and they made every effort to accommodate them and myself. Mr. Tai also provided a great tour of the Ninh Binh area. He also provided us with so much information and was also very professional and courteous. I would highly recommend this travel group. We have been to numerous countries and I find this trip to be one of my most memorable. Excellent service and unforgettable experience. We thank you Mr. Ban, Mr. Tai and Mr. Kim. You treated us like family.